Returns & Refunds
This policy applies to orders placed directly on mywaterclub.com. Orders purchased through Amazon or another marketplace follow that marketplace’s own return process. Please request a Return Authorization (RA) number before sending anything back — items returned without one may be delayed.
Countertop RO Systems
30-day money-back guarantee — we cover return shipping
Try your MyWaterClub countertop reverse osmosis system risk-free. If it’s not right for you within 30 days of purchase, send it back for a full refund or a free exchange.
- We cover return shipping on countertop RO systems — we’ll email you a prepaid return label with your Return Authorization number.
- Choose a full refund or a free exchange for a different configuration.
- Please return the complete system with all included parts and accessories. A fee may apply if parts are missing.
- Refunds are issued after we receive and inspect the returned system.
All Other Items
Applies to replacement filters and sets, membranes, whole-house systems, parts, accessories, and testing tools.
30-day money-back · customer pays return shipping · no returns after 60 days
Return windows are measured from the purchase date:
- Within 30 days: return for a money-back refund. You are responsible for return shipping.
- Between 30 and 60 days: we accept only brand-new, unused items in their original, undamaged packaging. You pay shipping both ways — your refund is reduced by our original outbound shipping cost, and you cover return shipping.
- After 60 days: we are unable to accept returns.
For all items in this section:
- Request a Return Authorization (RA) number before shipping anything back.
- Refunds are issued only after we receive and inspect the item.
- A fee applies if all parts are not returned.
How to start a return
- Contact us to request your Return Authorization (RA) number — include your order number and which item(s) you’re returning.
- Pack the item securely with all parts and accessories, and write the RA number on the outside of the box.
- Ship it back (see the section above that covers your item for who pays shipping). For countertop RO systems, use the prepaid label we provide.
- We inspect the item on arrival and issue your refund or exchange.
To request an RA number, contact us here.
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